Frequently Asked Questions

General information

  • Who do I Contact if I Have Questions About a Product or Order?

Please Fill Out the Form on the Contact Page with Any Questions, Comments and/or Concerns & You Can Expect a Reply within 48 Hours.

  • How Many Bundles will I Need?

Lengths 12"—16" = 2 Bundles

Lengths 18"—22" = 2-3 Bundles

Lengths 24"—28" = 4-5 Bundles

Lenghts 30" & Up = 5 Bundles

  • How Long Will My Extensions Last?

The Better You Take Care of Your Hair, the Longer it'll Last. With Proper Care You can Expect Our Virgin Brazilian Hair to Last from 1-2 Years. Extra Care Instructions are Also Listed in the Description of the Item & Comes with your Package.

  • Can I Color, Bleach, Perm and/or Apply Heat to my Extensions?

Absolutely. Our Extensions are Unprocessed which Means its 100% Suitable for all Coloring Services & Heat Styles.

  • Do you Offer Bundle Deals?

YES! (:

  • How Can I Stay Updated on Restocks & New Products?

Please Scroll Down to the Bottom of One of our Pages and Submit your Email to Subscribe for Updates.


  • I Placed My Order, When Will it Arrive?

Once You Place Your Order You will Receive a Confirmation Email. Within 24-48 Hours of Receiving that Confirmation Email you will Receive another Email with Tracking Information where You can Track the Status of your Order. You can Expect Your Order to Arrive Within 3-5 Business Days Once You Receive the Tracking Information. Tracking Information is Usually Updated Within 48 Hours of Being Sent.

  • Can I Change an Order?

Once an Order is Placed, Inventory is Automatically Updated & the Orders are Produced Daily to Ensure Fast Delivery to Clients. Therefore, You Cannot Change an Order Once it is Placed & You Have Received your Confirmation Email.

  • What Days Are Orders Shipped Out?

Shipping Days are Tuesday—Friday

Orders Can Also be Scheduled for Pick-Up at Our Store

  • Can I Exchange An Order?

All Sales Are Final.

  • What Company Do You use for Shipping?

All Orders are Shipped via USPS at the Moment.